Document type: Customer-facing general terms Version: 0.3 draft Trader: Converging Realities Ltd, trading as Academbee Last updated: June 2026 Status: Draft — legal review required before publication
Important: These Terms must be reviewed by qualified counsel before publication, especially the sections on consumer cancellation rights, no-refund policy, auto-renewal, platform liability, moderation, ranking, governing law, and dispute resolution. These Terms should be cross-read with the Privacy Policy, Cookie Policy, Subscription and Auto-Renewal Terms, Cancellation and No-Refund Policy, Payment Processing Terms, and any country-specific notices.
These Terms are between you and Converging Realities Ltd ("Academbee", "we", "us", or "our"), a company registered in Cyprus.
Registered address: Panagias Kikkou 38, 2331, Lakatamia, Nicosia, Cyprus VAT number: CY-10447220L Contact email: support@academbee.com
We operate the Academbee online platform for teachers, tutors, instructors, education providers, schools, academies, and people looking for education services.
These Terms govern access to and use of the Academbee website, apps, dashboards, customer portal, public profiles, listing pages, search features, messaging or inquiry tools, subscription features, verification workflows, support services, and any related digital services that link to these Terms (together, the "Platform").
These Terms apply to:
Where separate terms apply to a specific service, subscription, payment flow, or feature, those separate terms apply in addition to these Terms. If there is a conflict, the more specific terms apply to that specific service or feature.
By using the Platform, you agree to these Terms and, where applicable, the following documents:
If you do not agree to these Terms, you must not use the Platform.
This summary is provided for convenience only. The full Terms below are legally controlling.
Academbee provides an online platform where Education Providers can create profiles and listings, and Visitors can discover or contact them. Academbee is not a school, teacher, tutor, agency, employer, broker, or party to lesson contracts between Education Providers and Visitors unless we expressly say otherwise in writing.
Paid Academbee plans are annual subscriptions. They renew automatically unless cancelled before renewal. We do not offer a free trial or voluntary money-back guarantee. Refunds are not provided except where mandatory law requires otherwise.
Education Providers are responsible for their own profiles, qualifications, claims, services, prices, taxes, contracts with students or parents, safeguarding obligations, insurance, and compliance with applicable laws.
We may moderate, restrict, suspend, remove, demote, or disable content or accounts that breach these Terms, create risk, are unlawful, or may harm users or the Platform.
You may use the Platform only if you are at least 18 years old or the age of majority in your country, whichever is higher, and you are able to enter into a legally binding contract.
If you use the Platform on behalf of a school, academy, company, organisation, or other legal entity, you confirm that:
The Platform is not intended for direct use by children. Minors may only use the Platform under the supervision and responsibility of a parent or legal guardian, unless we provide a specific child-facing feature with separate terms and safeguards.
To access certain features, you may need to create an account. You agree to provide accurate, complete, and current information and to keep it updated.
You are responsible for:
You must not share login credentials, bypass authentication controls, impersonate another person, or create accounts using false information.
We may require email verification, phone verification, identity checks, business verification, document checks, or other verification steps before enabling certain features.
Academbee may support different account types, including free accounts and paid annual subscription accounts for teachers and schools.
Unless we expressly offer multi-user functionality, each account is intended for use by one authorised account owner or by the organisation that created it.
You are responsible for managing your internal access controls, staff access, and account permissions. We are not responsible for losses caused by your failure to protect account access, except where mandatory law says otherwise.
Academbee provides technology tools for online discovery, profile publishing, listing management, messaging or inquiry routing, and subscription access.
Unless we expressly state otherwise:
Visitors must make their own checks before engaging an Education Provider. Education Providers must make their own arrangements with students, parents, or guardians.
If you create a teacher, tutor, school, academy, or education-provider profile, you are responsible for ensuring that all information you provide is accurate, lawful, up to date, and not misleading.
You are responsible for:
You must not claim qualifications, approvals, licences, affiliations, awards, reviews, or verification status that you do not have.
If you teach or interact with children, vulnerable persons, or protected groups, you are solely responsible for complying with all applicable safeguarding, background-check, supervision, parental-consent, and reporting obligations.
Visitors and End Users agree to use the Platform lawfully and respectfully.
You must not:
Parents and guardians are responsible for any Platform use by minors under their supervision.
Paid access is governed by the Subscription and Auto-Renewal Terms and any checkout information shown before purchase.
Unless stated otherwise at checkout:
You authorise us and our payment processor to charge your selected payment method for the subscription, renewal, taxes, and any applicable charges shown to you at checkout.
You must keep your billing information and payment method current.
Prices, invoices, VAT treatment, reverse-charge treatment, withholding taxes, and local tax obligations may depend on your country, business status, VAT status, and billing details.
You are responsible for providing accurate billing, tax, and VAT information.
Where we are required to collect VAT, sales tax, or similar taxes, we may add or include those taxes as required by law.
Education Providers are solely responsible for taxes, VAT, social insurance, accounting, invoices, receipts, and regulatory obligations relating to their own lessons, services, and income from students or customers.
If you buy a paid subscription, it will renew automatically at the end of each subscription period unless you cancel before renewal in accordance with the Subscription and Auto-Renewal Terms.
Before renewal, we may send renewal notices where required by law or where we choose to do so. Failure to receive a reminder does not cancel your subscription unless mandatory law says otherwise.
You can cancel future renewal using the account settings or the cancellation process described in the Subscription and Auto-Renewal Terms.
Cancelling prevents future renewal but does not automatically create a refund for the current paid period unless mandatory law requires otherwise.
Academbee does not offer a free trial or a voluntary 14-day money-back guarantee.
When you purchase a paid subscription, you request immediate access to paid digital features. Our commercial policy is that subscription fees are non-refundable except where mandatory law requires otherwise.
This means that, unless mandatory law gives you a right to cancel and receive a refund:
Nothing in these Terms limits any mandatory cancellation, withdrawal, refund, repair, replacement, conformity, or other consumer rights that cannot legally be excluded.
The checkout flow and related subscription documents must clearly explain the subscription period, renewal, cancellation process, immediate access, and any withdrawal-right consequences before purchase.
If a payment fails, we or our payment processor may retry the payment.
If payment remains unpaid after any applicable grace period, we may:
We may retain account data for a limited period to allow reactivation, comply with law, resolve disputes, prevent fraud, or maintain records, as described in our Privacy Policy and data-retention notices.
Academbee may offer free features or free listing options. Free features may be limited, changed, suspended, or discontinued at any time, subject to mandatory law.
Free accounts may have reduced visibility, reduced functionality, usage limits, or other restrictions compared with paid accounts.
We do not guarantee that free accounts will appear in search results or remain publicly visible.
Education Provider profiles may appear in public search results, listing pages, search-engine results, maps, category pages, and public profile pages if they are published and eligible.
Visibility may depend on factors such as:
Paid subscription status may be required for certain public visibility features. Unless we expressly offer a paid ranking boost, payment for a standard plan does not guarantee a specific position, ranking, number of views, number of inquiries, number of students, or commercial outcome.
We may change ranking, display, search, and recommendation systems to improve relevance, quality, safety, performance, or compliance.
Academbee may offer verification checks or badges for certain accounts, documents, qualifications, schools, payment status, or profile information.
A verification badge means only that the specific check described by Academbee was completed at the relevant time. It does not mean that we guarantee the Education Provider's identity, qualifications, quality, safety, availability, suitability, legality, or future conduct.
We may refuse, revoke, suspend, or re-check verification where information is incomplete, outdated, misleading, suspicious, disputed, or unlawful.
Education Providers must promptly update us if verified information changes.
Academbee may provide tools that allow Visitors to contact Education Providers. We may route, filter, store, review, moderate, or block messages to protect users, prevent abuse, enforce these Terms, or comply with law.
You must not use messaging or inquiry tools to:
Academbee does not guarantee that any inquiry will be received, read, answered, or lead to a contract.
"User Content" means content you upload, submit, send, publish, display, or otherwise make available through the Platform, including profile text, biographies, lesson details, images, logos, videos, links, documents, messages, reviews, comments, and verification information.
You retain ownership of your User Content. You grant Academbee a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, display, publish, transmit, modify for formatting, translate, adapt for accessibility, create technical derivatives, and otherwise use your User Content as necessary to operate, secure, improve, promote, and provide the Platform.
For public profile content, this licence includes the right to display the content publicly on Academbee pages, search pages, profile pages, maps, previews, social sharing cards, emails, notifications, and search-engine-accessible pages.
You confirm that:
We may remove or restrict User Content as described in these Terms.
We may moderate content and accounts to protect users, comply with law, enforce these Terms, prevent fraud, maintain quality, and protect the Platform.
Moderation actions may include:
We may use a combination of automated tools, rules, keyword filters, abuse detection, risk scoring, manual review, user reports, trusted reports, and third-party service providers. Automated tools may assist moderation, but important decisions may be reviewed by appropriately trained staff where required by law.
We aim to apply moderation in a timely, objective, proportionate, and non-arbitrary manner, taking account of the nature of the content, the risk to users, legal requirements, and the rights of affected users.
If you believe content on the Platform is unlawful, infringes your rights, impersonates you, misuses your intellectual property, endangers a child, promotes fraud, or breaches these Terms, you may report it to us at:
Your report should include, where possible:
We may request additional information if the report is incomplete.
Where required by law, we may notify the affected user of the action taken and provide reasons, unless doing so would be unlawful, create risk, compromise an investigation, reveal confidential information, or enable abuse.
You may contact us at support@academbee.com if you disagree with a moderation, restriction, suspension, termination, ranking, visibility, payment, or account decision.
Your complaint should include:
We will review complaints within a reasonable time, taking account of urgency, complexity, legal risk, safety risk, and available information.
Where required by applicable platform or business-user rules, we will provide access to an internal complaint-handling process that is free of charge and easy to access.
Where legally required, users may also have access to certified out-of-court dispute settlement bodies, regulators, consumer authorities, courts, or other redress mechanisms.
For business-user mediation, the following section must be completed before publication if legally required:
Mediator 1: [To be completed by counsel] Mediator 2: [To be completed by counsel]
You must use the Platform only for lawful, legitimate, and authorised purposes.
You must not:
If Academbee offers reviews, ratings, testimonials, or similar features, you must ensure that your submissions are genuine, lawful, fair, and based on real experience.
You must not:
We may remove or restrict reviews that breach these Terms, appear unreliable, are disputed, or create legal or safety risk.
Academbee does not guarantee the accuracy of reviews.
The Platform may integrate with or link to third-party services, including payment processors, analytics providers, hosting providers, map services, email providers, authentication providers, social networks, and external websites.
Third-party services are governed by their own terms and privacy notices. We are not responsible for third-party services unless mandatory law says otherwise.
You must comply with applicable third-party terms when using integrated services.
Payments may be processed by Stripe or another payment processor we identify. Payment processors may collect and process billing details, card details, authentication information, fraud-prevention signals, and transaction data.
We do not store full card numbers on our servers.
Stored payment methods, renewal charges, failed-payment retries, payment authentication, refunds, chargebacks, and disputes are governed by our payment terms and the payment processor's rules.
You must not use stolen, unauthorised, fraudulent, or invalid payment methods.
Our processing of personal data is described in our Privacy Policy and Cookie Policy.
You must not use the Platform to collect, upload, or process personal data unlawfully.
Education Providers are responsible for their own data protection obligations when they collect or process personal data from students, parents, guardians, staff, or other third parties outside Academbee.
If you use Academbee features to process personal data on behalf of your organisation, you must ensure that you have a lawful basis and that your use complies with applicable data protection laws.
You must not upload unnecessary sensitive data, special-category data, children's data, health information, criminal-record information, or identity documents unless the feature expressly requires it and you have a lawful basis.
Where a data processing agreement is legally required for a specific service, the parties must enter into an appropriate agreement before using that service for such processing.
We may use cookies, local storage, pixels, SDKs, and similar technologies for essential platform functions, analytics, security, fraud prevention, preferences, performance, and marketing where permitted.
Non-essential cookies or tracking technologies will be handled as described in the Cookie Policy and cookie consent tools.
You must not interfere with cookie consent tools or misrepresent user consent.
Academbee, the Academbee name, logo, branding, designs, software, code, databases, workflows, UI components, content, documentation, and Platform materials are owned by us or our licensors.
Except as expressly permitted by these Terms, you must not copy, modify, distribute, sell, lease, sublicense, reverse engineer, scrape, frame, mirror, or exploit the Platform or Academbee materials.
You may use the Platform only for its intended purpose and in accordance with these Terms.
You may not use Academbee branding, logos, or trade names without our written permission, except where the Platform provides approved sharing or profile-badge functionality.
If you send us ideas, suggestions, bug reports, improvements, or other feedback, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free licence to use that feedback without restriction or compensation.
This does not affect your rights in personal data under applicable law.
We aim to make the Platform accessible and usable for a wide range of users, including people with disabilities.
If you experience accessibility barriers, contact us at support@academbee.com with details of the issue, the page or feature affected, your browser/device, and any assistive technology used.
Where applicable law requires specific accessibility standards, we will work toward compliance within the relevant scope and timelines, subject to legally permitted exceptions.
We aim to provide a reliable Platform, but we do not guarantee uninterrupted, error-free, or always-available access.
The Platform may be unavailable due to maintenance, updates, security work, outages, third-party failures, force majeure events, or technical issues.
We may add, modify, suspend, discontinue, rename, redesign, or limit features, provided we respect mandatory law and any specific commitments made in paid subscription terms.
Support is provided through the channels and response expectations we publish from time to time. Unless expressly agreed, we do not guarantee specific response times or service levels.
We may offer beta, preview, experimental, automated, AI-assisted, or early-access features.
Such features may be incomplete, inaccurate, unavailable, changed, or discontinued. You should not rely on them for legal, safety-critical, financial, medical, safeguarding, or professional decisions.
Where automated systems assist with ranking, moderation, recommendations, abuse detection, support, or quality controls, we may use human review where required by law or where appropriate.
You must not attempt to gain unauthorised access to the Platform, user accounts, systems, networks, APIs, databases, or infrastructure.
You must not conduct penetration testing, vulnerability scanning, load testing, denial-of-service testing, or security research without our prior written permission.
If you discover a security issue, please report it responsibly to support@academbee.com and do not exploit, disclose, or access data beyond what is necessary to report the issue.
We may suspend, restrict, remove, demote, disable, or limit your account, content, listing, messages, or access if we reasonably believe that:
Where legally required, we will provide reasons for restriction or suspension and an opportunity to complain or clarify the facts, unless doing so would be unlawful, create risk, compromise an investigation, reveal confidential information, or enable abuse.
You may stop using the Platform at any time.
You may cancel paid subscription renewal as described in the Subscription and Auto-Renewal Terms. Cancellation normally takes effect at the end of the current paid period unless mandatory law or specific checkout terms provide otherwise.
Deleting an account, unpublishing a profile, or stopping use does not automatically cancel a paid subscription unless the cancellation flow clearly confirms cancellation.
Where self-service account deletion is enabled, account deletion is requested through the relevant Danger zone flow and is governed by the Privacy policy, Cancellation and no-refund policy, and Subscription and Auto-Renewal Terms. Account deletion may place your account into a restricted grace-period state, remove or delist public profiles, cancel or stop subscription renewal as described in the billing terms, and permanently delete or anonymise personal data after the grace period unless a legal hold or lawful retention requirement applies.
You remain responsible for charges incurred before cancellation and for obligations that survive termination.
We may terminate your account or subscription if:
For Business Users, where legally required, we will provide notice and reasons before full termination, subject to legally permitted exceptions for urgent risks, repeated breaches, legal obligations, fraud, malware, spam, data breaches, cybersecurity risks, or other imperative reasons.
After suspension or termination:
We are not required to preserve, export, or return User Content after termination except as required by law or expressly stated in our policies. If your account is scheduled for deletion, any available data export must be requested through the deletion flow during the grace period and may be subject to security checks and rate limits.
To the maximum extent permitted by mandatory law, the Platform is provided on an "as is" and "as available" basis.
We do not guarantee that:
Nothing in these Terms excludes warranties, remedies, or rights that cannot be excluded under mandatory law.
Nothing in these Terms limits or excludes liability for:
For consumers, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, subject to mandatory law. We are not responsible for business losses suffered by consumers.
For Business Users, to the maximum extent permitted by law:
These limitations apply whether the claim is based on contract, tort, negligence, statutory duty, misrepresentation, restitution, or any other legal basis, to the maximum extent permitted by law.
If you are a Business User, you agree to indemnify and hold Academbee, its directors, officers, employees, contractors, affiliates, and service providers harmless from claims, losses, damages, liabilities, penalties, costs, and expenses arising from:
This indemnity does not apply to the extent the claim is caused by Academbee's breach of these Terms, negligence, fraud, or conduct for which liability cannot be excluded.
You must not use the Platform if applicable sanctions, export-control laws, trade restrictions, or other laws prohibit you from doing so.
You must not use the Platform for unlawful cross-border activity, restricted services, sanctioned persons, sanctioned territories, money laundering, terrorist financing, fraud, or evasion of legal restrictions.
We may restrict or terminate access where required to comply with sanctions, export controls, payment rules, or legal obligations.
These Terms do not limit any mandatory consumer rights that apply to you.
If you are a consumer, you may have rights under your local law relating to pre-contract information, cancellation, withdrawal, digital services, conformity, unfair terms, refunds, repairs, replacements, price reductions, complaints, and court access.
If any clause is unenforceable against a consumer under mandatory law, that clause will apply only to the maximum extent permitted or will not apply to that consumer.
We may update these Terms from time to time.
For material changes affecting Business Users, we will provide notice on a durable medium where required by law. The notice period will be reasonable and proportionate and, where applicable, at least 15 days before the changes take effect. We will provide longer notice where required to allow significant technical or commercial adjustments.
We may make changes sooner where required by law, regulation, security, fraud prevention, cybersecurity risk, urgent operational need, or to address an unforeseen and imminent danger.
If you do not agree to updated Terms, you must stop using the Platform and, where applicable, cancel future renewal. Continued use after changes take effect means you accept the updated Terms, unless mandatory law requires a different process.
Editorial, formatting, clarification, typo, or non-material changes may take effect immediately unless law requires otherwise.
We may send notices by email, account dashboard, in-product notification, website notice, billing portal, or other reasonable method.
You are responsible for keeping your email address and account details current.
Notices sent by email are deemed received when sent, unless we receive a delivery failure notice.
Legal notices to Academbee should be sent to:
Converging Realities Ltd Panagias Kikkou 38, 2331, Lakatamia, Nicosia, Cyprus Email: support@academbee.com
Counsel should confirm whether a separate legal-notices email address is required.
These Terms are governed by the laws of Cyprus, unless mandatory law requires otherwise.
For Business Users, the courts of Cyprus will have exclusive jurisdiction, unless mandatory law requires otherwise.
For consumers, this governing-law and jurisdiction clause does not deprive you of mandatory consumer protections or court rights available in your country of habitual residence.
Counsel must confirm the final wording for EU, UK, and international users before publication.
Please contact us first at support@academbee.com so we can try to resolve the issue.
Consumers may also have rights to contact competent consumer authorities, alternative dispute resolution bodies, or courts.
The European Online Dispute Resolution platform has been discontinued. Do not include outdated ODR platform links unless counsel confirms a specific legal requirement.
For Cyprus consumer complaints, users may be able to contact the competent consumer protection authority or an approved alternative dispute resolution body, depending on the nature of the dispute.
For Business Users, any required platform-to-business complaint-handling or mediation information must be completed and kept up to date before publication.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations to an affiliate, successor, acquirer, or purchaser of our business or assets, provided this does not reduce mandatory consumer rights.
If any part of these Terms is found invalid, unlawful, or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in effect.
If we do not enforce a provision of these Terms immediately, that does not mean we waive the right to enforce it later.
These Terms, together with the related legal documents and checkout terms referred to in them, form the agreement between you and Academbee regarding the Platform.
They replace any prior or inconsistent terms relating to the same subject matter, except where a separate written agreement signed by Academbee expressly says otherwise.
These Terms may be translated into other languages. If there is a conflict between translations, the English version controls unless mandatory law requires otherwise.
Converging Realities Ltd Trading as Academbee Panagias Kikkou 38, 2331, Lakatamia, Nicosia, Cyprus VAT: CY-10447220L Email: support@academbee.com